L'Enoteca dei Ferrari is an online wine shop owned by La Cantinetta, a historic wine shop in Carrara. It serves Italy, the European community and in some other countries.

• Because it brings 50 years of experience specialising in the retail of wines.
• Because it is able to offer quality wines at a price among the lowest available on the market.
• Because it takes great care to meet the needs of customers and is always committed to improving its service.

Yes they are. L'Enoteca dei Ferrari takes care to ensure that the product arrives at its destination in perfect condition: shipments are sent by courier (DHL) and our packaging consists of a double cardboard box developed to protect products from physical impact and temperature changes. The transit times of the goods are reduced to a minimum. All products, for which we guarantee originality, come directly from the producers and are stored in our warehouses.

Yes, you can call us and an operator is available to help you every step of the process, or will directly place the order on your behalf. To contact us click here.

Generally, shipping costs for Italy start to amount of € 15 and are free for orders of €199 or more. For delivery abroad, shipping costs are variable, calculated according to weight and price, number of selected items and / or destination address. However, you will always be informed of the cost of shipping before completing the purchase procedure and making payment.

You can pay by credit cards and prepaid cards of Visa, Mastercard, Maestro, Postpay, with PayPal account and by direct bank transfer. For Italy payment in cash is also accepted at an additional charge of € 5. In the case of payment by bank transfer, on confirmation of the order, the bank details (IBAN), the amount of the bank transfer and the number of order will be shown. Payment by bank transfer must take place within the time limit set and in any event no later than 2 days from confirmation of the order or the order will be cancelled.

Yes. In this case,you can indicate a shipping address different from the payment / billing address at the time of purchase.

You will receive a confirmation email stating that your order has been correctly registered. You can also access your account by clicking on "LOGIN" and then on "Access my orders" and check all your orders.

Enoteca dei Ferrari on average, manages to deliver the products purchased in Italy within 48 working hours from receipt of order. Orders are shipped by DHL courier service from Monday to

Friday. In some exceptional cases, when for example a product is sold out, the time of re-stocking can affect delivery time, however our Customer Service is always ready to inform the customer in good time.

Yes, all prices are shown with VAT included.

LA CANTINETTA ® pays great attention to privacy and data security and adopts an SSL certificate with the highest degree of protection available today for web browsing and extended to all pages of the site (Certificate 128/256-bit Extended Validation SSL issued by Symantec / DigiCert): in this way your personal data is always encrypted. It is possible to check the authenticity of the Enoteca dei Ferrari certificate of protection and its ownership by clicking on the relative security section of the browser in use, usually next to the address bar, on the title page or on the status bar.
Furthermore, payment information such as credit card information does not transit and is not processed / stored by the Enoteca dei Ferrari because it is processed directly by the payment system.

You can set a new password from the e-mail address used during registration: simply click on "ENTER" and select the "Password Recovery" link under the Password field or click directly here. Once you have entered your email and clicked on Recover, you will receive an email containing a special link to set a new password.

If the order has not been already sent, it is possible to request its correction or cancellation by sending an email or by contacting us by telephone to the contacts indicated here.

You can request the cancellation of the order if this has not yet been processed: contact us. In case of cancellation, the full amount of the order will be refunded.

You can use the Right of Withdrawal and will be reimbursed according to the law: click here for details or contact us.

Yes, if the country of destination is among the foreign countries available for shipping (see list).

Yes, when the carrier takes charge of the shipment, you will receive an email with the tracking information.

You can check the shipping status of your order in detail by logging into your account. In case you need assistance, you can contact us directly by email or by phone to the contacts indicated here.

In the unlikely case that a product ordered is no longer available we will refund your order as soon as possible or, having first checked your approval, replace the article with another of equal price.

If you receive one or more damaged bottles at your address, immediately contact Customer Support by email or by phone to the contacts listed here. You may be asked to send us the damaged bottle and to email us a photo with a description of the damage so that we can check the problem and take action accordingly

The smell of cork is transmitted to the wine from the cork, when the cork is attacked by a harmless mould of the cork oak. It may sometimes overwhelm the organoleptic properties of wine; not infrequently, it can be confused with the characteristics of some wines, such as those with accentuated woody or toasted tones. If you find the smell of cork in one or more wines, you can contact us.
Subsequently, it will be necessary to send the bottles considered unsatisfactory by return procedure to the premises of LA CANTINETTA; the product or products must be returned with at least 2/3 of the contents and with the original cork; the bottle or bottles must be sent in the packaging of LA CANTINETTA ® to preserve integrity. Upon receipt of the bottles, the sommelier of LA CANTINETTA ® will proceed to check the reported defect and, if it is confirmed, LA CANTINETTA ® will refund the cost of the bottles.

Yes, at the time of purchase you can select whether to receive a receipt or invoice. In any case you will receive the document chosen by email after payment together with the order confirmation. In case of non-receipt you can request it by contacting Customer Service. For orders with a total amount exceeding € 3,599.99 the issuing of an invoice is obligatory. For this reason you will be asked to enter your Tax Code or VAT number.

Contact us.